Support for Subscription Customers
Hyper9 is committed to your success and strives to offer you the most efficient ways possible to quickly resolve problems and maximize your success with our solution, including:
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Online case submission – Easily done from within the Hyper9 solution.
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Guaranteed response times – Hyper9 will respond to every request within
4 hours during normal business hours.
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Phone support – Direct support
from 8AM to 7PM Central Time, Monday through Friday (except U.S. holidays).
Support for Trial Download Customers
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Hyper9 has created a number of support resources available 24/7 365 days a year
and free of charge to its users. Complementary support assets include:
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Product walk-throughs and how-to videos for step-by-step directions.
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FAQs, monitored user forums and interactive webinars across a broad range of topics with live question and answer opportunities.
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The Collective – a community of Hyper9 experts and industry luminaries
working with people like you to share challenges and helpful hints. This online
resource includes user forums, a content exchange, and much more. Join
Now.
To learn more about our support offerings, email Support or please
call our sales departments at 1.877.9Hyper9.
